How do I return an item?
Returns & Refunds
Refunds are not allowed; items may be returned for exchange or THEHOLTSTORE.com credit only. All returns must be approved. Please do not return any sale or “FINAL SALE” item, as it is unable to be returned or exchanged and you will not be given a store credit.
“FINAL SALE” ITEMS ARE: All Handbags, Belts, Shoes, Swimwear, Jewelry, Accessories, as well as any SALE merchandise.
Allowable returned items will be given a store credit only, no exceptions. If you are not fully satisfied with your purchase simply return the unused item in its original condition within 14 days (within the USA) and within 21 days (outside of the US) of receipt and we will provide you with a store credit, good for 1 year, or exchange, less shipping costs.
Items received after 30 days will not be accepted.
Returns will be processed within 5 to 7 business days. Please note on returns for exchange to different size or color, the purchaser is responsible for the shipping charges. Returns must be in original condition, with all the original packaging, tickets, hangtags, etc., including the original invoice. THEHOLTSTORE.com will not accept any item returned with obvious signs of wear or with any of the original tags removed.